6 Voice over IP Features to Boost Small Business Customer Service Performance

An organization’s brand building and brand loyalty can be strengthened by the effeciency of customer service. If you think being a small business will hurt your customer service’s performance, probably you are not aware of the Voice over IP features which can helpful.

 

  • Set up IVR to provide 24-hours service without costly human resources.
  • Use Call Queue to reduce missed calls and negative effect of busy tone.
  • Leverage Unified Communications to free your staff from the desk.
  • Get customer voicemails as audio files in your inbox with Voicemail to Email.
  • Utilize Call Monitor to listen to a call without joining in the conversation.
  • Let CRM integration enable easier call handling and streamlined operation.

Are you familiar with above features? Would you like to know how exactly these can help to boost your customer service’s performance?

Click here to learn more.